This website is operated by Auto Spares and Parts Limited.
As user of this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below.
Additionally, you may contact us for any other useful information you may require (see contact us and FAQs).
- Please read through these terms and conditions carefully before using this website
- It may be useful to print a copy for future reference
1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
1.3 We reserve the right to modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and we shall not be liable to you or any third party for any such modification or withdrawal. The website is provided by us to you on an “as is” and “as available” basis.
2 Order Process
2.1 Please call your local branch regarding home delivery information for details on how to place an on-line or home delivery order. All orders that you place via this website will be subject to acceptance in accordance with these terms and conditions.
2.2 The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you details regarding delivery and payment for the products you require. Please note that this e-mail is not an order confirmation or order acceptance from Auto Spares and Parts Ltd (ASAP).
2.3 Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).
2.4 We do not file details of your order for you to subsequently access via this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please contact your local branch for information.
3.1 This website is only for information regarding our products for customers with the counties of England. Deliveries for products outside of England will be by a third party delivery service and will include delivery fees unless otherwise agreed. We will have to make special arrangements for the delivery of products to EU countries and those overseas as well as the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. All goods must be signed for by an adult aged 18 years or over on delivery.
3.2 Delivery charges and estimated timescales will be specified by your local branch after they have very the delivery costs and terms of the local in market delivery provider. Please note that these terms may vary and can be subject to change without our knowledge from time to time due to local conditions. We make every effort to deliver goods or arrange delivery of goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and such as adverse weather and all goods and products are subject to availability. Auto Spares and Parts Ltd (ASAP) shall be under no liability for any delay or failure to deliver the products within estimated timescales. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered.
3.3 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
3.4 Our delivery costs within the counties of England vary between £3.95 for small items and £8.95 for larger items but can carry additional costs for distant locations or for rapid delivery. These delivery costs will apply across all of our branches unless otherwise advised. Contact your local branch for home delivery information and further details.
4.1 We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
4.2 The price you pay is the price provided by the Auto Spares and Parts branch where you placed this order only. No other prices supplied by other branches will apply to these items. The following exception applies: While we try and ensure that all prices supplied are accurate, price increases by suppliers and errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
If you order a special item you will be advised that return or cancelation charges may apply.
4.3 Payment can be made by cash, debit or credit card. Proof of i.d. may be required.
4.4 Title to any products you order shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
4.5 All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.
5 Reserve and collect
5.1 When ordering a product, you can check whether the product is available in your local Auto Spares and Parts by checking with your local branch by email or phone.
5.2 Once you have reserved your product online, you will be sent an email with your order request details, including your product description and price excluding delivery (unless stated).
5.3 Your reserved product will typically be available to collect in-store within 3 hours after making your request. We will send you a text or email message (subject to your preference and channel preference) to let you know when your product is ready to collect in-store.
5.4 If you are unable to collect your reserved product the day you receive our message, don’t worry, we will hold your reserved product for 2 days.
5.5 We will send you a reminder message the day your reservation is due to expire.
5.6 If you are unable to collect your reserved product within the allotted time, your reservation will be cancelled and the product will be returned except in the case of special order items that may carry a restocking charge as determined by the supplier.
5.7 If there is a problem with your request (for example, if the product is no longer in stock), we will send you a message and try to contact you via telephone to try to resolve the issue.
5.8 When you come into store to collect your reserved product, you (or someone acting on your behalf) will need your order details (which will be contained in your initial confirmation email and or text messages we send to you). Your requested product will be available for collection from the branch customer retail desk.
5.9 You can then pay for your reserved product at the local branch.
6 Returns, cancellations and substitutions
6.1 We offer a hassle-free money back guarantee except where products are damaged, where some parts are missing or tampered with including packaging. Some products are excluded from the Guarantee, we will inform you if that is the case. In the unlikely event that you receive faulty or damaged goods, please return them within 48 hours. Items that are no longer required can be returned within 5 working days as long as they were not specially ordered.
6.2 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our returns policy. Where applicable, you may cancel your order.
6.3 All sizes and measurements are approximate in accordance with the information supplied by the manufacturer.
7 Intellectual property
7.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
7.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
8 Liability and indemnity
8.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
8.2 Subject to section 8.1 above, Auto Spares and Parts Ltd will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website Auto Spares and Parts Ltd (ASAP) will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Auto Spares and Parts Ltd accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
8.3 Subject to section 8.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 6 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
8.4 Subject to section 8.1 above, Auto Spares and Parts Ltd (ASAP) will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
8.5 Notwithstanding the above, subject to Section 8.1 Auto Spares and Parts Limited’s (ASAP) aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
8.6 This clause 8 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
8.7 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.
9 Miscellaneous Provisions
9.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
9.2 Auto Spares and Parts Ltd (ASAP) shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
9.3 To provide increased value to our customers, we may provide other resources for you utilise upon request and the local branches capacity to serve you.
9.4 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Auto Spares and Parts Limited.
9.5 Auto Spares and Parts reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.
9.6 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
9.7 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
Auto Spares and Parts (as defined below) shall have the right to enforce any rights or benefits under these terms and conditions;
Auto Spares and Parts shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions;
A person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits.
No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).
9.8 No delay or failure by Auto Spares and Parts Limited to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Auto Spares and Parts Limited.
9.9 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations, understandings and agreements between you and Auto Spares and Parts relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Auto Spares and Parts Limited for your use of this website.
Auto Spares and Parts (ASAP) website is operated by:
Auto Spares and Parts Limited,
80 New Bond Street, London W1S 1SB
Registered in England with company number 11360468.
We recommend you print out a copy of these terms and conditions for your future reference.
If you have any questions regarding the Auto Spares and Parts website please contact your local Auto Spares and Parts Ltd (ASAP) branch for more information and full contact details.